Seven Management System
The material purchasing management: We purchased from both China Mainland and Imported material. The China mainland yarn must meet Chinese standard, imported material must meet international standard. Also for food grade material, all the material must provide SGS FDA certification, without FDA approval we can’t purchase. Every batch material delivered to our factory will be inspected from the tension, color, even, check in random, record, delivery to our factory, qualified materials entre the warehouse (rejected materials will be returned), stick the label, all the information record in computer. Different batch materials can’t be used mixed.
All the workers are trained. They can do this work after finished the theory and operation study. The production manager will arrange every day’s work on every earlier morning explain the technical points and process method, emphasizing operation attentions and production safety. According to the production process, there is a team leader for each process makes sure this process quality and inspects the quality and record. During the handover between adjacent processes, the next team leader checks and records the product’s quality of the previous process, and issue the transfer proof. The production manager will check all the process product quality in random. Quality inspectors will check the sample quality from beginning, middle and last process during the production, will make record and marks once find any problems, at the same time notify the technician to solve the problem in time. For the failed inspection products, after analysis if can’t be used for downgrade use shall be discarded. Every batch products must inspect at least three times, initial inspection after the goods finished production, re-inspection before enter warehouse, final inspection before shipping.
Shanghai SPRING carry out full QC (Quality Control) system, include four levels: material Inspection, production process inspection, finished products inspection and shipment inspection. QC staff must have a bachelor’s degree, 5 years experiences for related works, master the quality standards and requirements. The QC staffs will check the samples independently in random with the testing standard procedures, also will record the test result with name date and label on the samples. Our company rules are once the goods happened quality problem after shipping to customer, the related QC staff’s test information will be examined and QC staff will be fined, fill in self-examination report and rectification measures, and expand the number of samples to improve the quality.
All the goods must be tested before packing, inspectors and packing staff must signature records. Usually for big orders, the mesh rolled on paper tube, then put the label card on one head, after that hold the mesh with white paper belt instead of the nylon string to make sure the mesh not wrinkles, outside is waterproof plastic bag with sealed. Then 2rolls to 12rolls (according to the different specifications) will be put into one carton with bubble bags or mesh or cloth inside. Then tape sealing the carton, woven bag outside the carton to make sure the carton box avoid broken and pollution during shipping. With packing bandage solid the carton, the shipping marks and packing list can be stick under request. (In addition, if you are wholesaler, we can package and printing on the mesh under your request to save your time and cost to change the package, you can sell to the customers directly after receive the goods). Usually, there is no information of our factory and china information, if you have special demand it also can be acceptable. For wide mesh usually customers need to fold up the mesh into square bags to make sure more easy to shipping and save freight. After the mesh printed under customers’ demand, then fold up into square, then put it into a plastic bag with label card together, then several bags according to the specification put into one carton, then outside the carton is woven bag to protect the carton broken or pollution.
Product Inventory management, the qualified product for storage and registration, according to the specification put on the shelves, hanging label with specification, material, production batch, weaving machine number, production time, storage time, inspectors, receivers etc. The warehouse is 100% pyrotechnics prohibited, to make sure the goods safety. Packing area is separated with the storage area to prevent the damage and pollution during packing operation.
All the finished goods (usually have inspected at least 3times) have to be inspected again before shipping, especially for specification, size, quantity, packing, etc, under proportion to opening the cartons check again. Once there is any defective product found during checking, all the goods of this order have to re-inspection, and defective products must tested again use the testing equipment then report the result, after the technician’s analysis and evaluation if it can meet degraded standards, then degradation treatment, otherwise discarded.
We have a perfect after-sales service system, we will feedback within 24hours once any problem happened. According to the company’s after-sales process, if the customers find any quality problem, the sales communicated with the customers firstly, then all the problem details will report to the quality control department and factory manager. According to the goods information, the factory manager will organize the meeting with related staffs include sales, Quality Control staff, Technician, Package staff, Inspector within 24hours, to analysis if this is our quality problem and why it happened and get solutions then feedback these information to customers. If the product quality can’t meet customer’s demand, then our company will be unconditional compensation for customers or return the goods.